Urgent appointments
To request an urgent appointment Monday to Friday:
- phone us on 01691 652 929, Monday to Friday from 8.30am to 6.00pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6.00pm
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Emergencies will always be dealt with on the same day but please do not abuse this service as other patients will suffer. We have telephone triage each day.
Routine appointments
To request a routine appointment:
- phone us on 01691 652 929, Monday to Friday from 8.30am to 6.00pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6.00pm
- use our online booking system via Patient Access
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- contact us online for a non-urgent medical or admin request
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Clinical team
We have a diverse medical team which includes Pharmacists, Advanced Care Practitioners and Practice Nurses to meet patient needs so an appointment with a doctor is not always necessary/appropriate – see Staff for more information.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use our online booking system via Patient Access
- phone us on 01691 652 929, Monday to Friday from 8.30am to 6.00pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5. Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
See also Contact for information about out of hours and extended access options.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
A chaperone can be present for any face-to-face appointment, this can be requested by yourself or the clinician.
Home visits
If possible please try to telephone reception before 10:30am if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. The Clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.